Appointments

To request an urgent appointment for today (Monday to Friday)

• Phone us at 8.00am Monday to Friday
• Visit the surgery and speak with a receptionist at 8.00am Monday to Friday. 

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.  Information here on the practitioners you may see.

To request a routine appointment in the next 7 to 14 days

• Use an online form to request a routine appointment. We will respond within 2 working days when we are open. 
• Use the NHS App to book a routine appointment
• Phone us, check our opening times
• Visit the surgery and speak with a receptionist.  Check our opening times

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable health professional to help you.

Your appointment

We may then offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text

Appointments by phone, video call or by text can be more flexible. This often means the doctor or nurse can help you sooner.

Each patient will be allowed one GP appointment at a time, as multiple appointments per patient reduces the number of pre-bookable appointments available.

If you have more than one medical issue to discuss in your appointment please make sure you advise us of this in your appointment request.  In a standard appointment it is only possible to safely discuss one problem.  Please do not be offended if the GP asks you to book another slot if you have more than one problem.

If you have a preferred Clinician you'd like to see/speak to please feel free to request and if available or appropriate, it will be offered.

RSV Hub and Extended Access

In case we are out of appointments for the same day, our reception staff will endeavour to accomodate you by booking you into a timed appointment slot either at the RSV Hub which is based in our building upstairs or with our extended access service. Both of these services have access to your GP records and hence are able to provide a degree of continuity of care. Please consider accepting these appointments if offered.

More information here.

Have you considered, you may not need a GP appointment?

More information on who you can see here.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Use the NHS App to cancel or change an appointment
• Use our online consult system to cancel or change an appointment
• Phone us, check our opening times
• Visit the surgery and speak with a receptionist, check our opening times

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to book appointments, check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Telephone Consultations

If you would like to have a telephone consultation, please leave your name, address, telephone number as well as the reason for the consultation in as much detail as possible with the reception staff. The doctor will ring you as soon as possible and assess the patient’s condition over the telephone. The result will likely be one of the following:

• Advice will be given over the phone eliminating the need for a face-to-face consultation
• Arrangements will be made for a prescription to be ready to collect from reception later on that day
• If it is considered urgent a face-to-face appointment for sometime that day will be arranged

Home Visits

Home visits should be requested as soon as possible. Please try to ring before 10.30am. Remember that several patients can be seen at the surgery in the time that it takes to make one home visit.