The patient participation group is a way that you, a patient, can have your say. The group means that patients are involved in decisions about the practice.
The group also helps support the practice.
We are always seeking more members. To join contact the practice and ask to speak to Practice Manager.
This year following members suggestions, we have made the following changes:
- An increase of on the day appointments. But also kept some prebookable appointments for working patients
- Becoming an extended access hub. This means we offer Wednesday late evening and Saturday afternoon appointments
- An extra staff working early morning shift to decrease the waiting times on the phones at 8am
- As many of practice staff's names and pictures made available on our website
- Promotion of NHS App via our website
- An updated website which is user friendly
- Improvement in staff training on triaging and customer service skills for reception staff
- Introducing online form for non urgent queries
- Promoting Carers Corner as well as Patient Participant Group
Please find our latest meeting mintues below:
Meeting Mintues from June 2024