Patient Reference Groups are developed as a way to extend patient involvement in the general practice.
A format that encourages people to engage with the NHS at the same time as engaging in their own health care. PRG Members can provide practical support for the practice.
Our last minutes of our meeting which was held in March 2019
Present at meeting:
Dr K Cheema (GP)
Safina Bi (Practice Manager)
Shila Hira (Admin/Receptionist)
Kashif Arfan (Future Genetics Rep)
Meeting started by KA he talked about future genetics and how it impacts patients’ lives.
NT started the meeting by stating she is not happy with waiting time to see a particular doctor.
KC explained she always runs late and explained to NT try seeing another GP not to limit seeing the same GP. KC also explained she has increased her time slots to 13 minutes per appointment but even then she runs considerably late. KC said if it’s a problem then try seeing another GP for minor problems.GF asked about the medical research KC said it’s not linked to the practice it’s privately funded. AB complained about the appointment system she would like more appointments. KC said we are trying to upgrade our telephone system and explained about staff shortages. GF thanked all the staff for their hard work and feels well looked after and very happy with DR T Cheema GF is very grateful when he makes his home visits in particular when she had her surgery. GF also very happy with all staff saying they are very helpful and pleasant and GF is very happy both surgeries have become one and the standard of service is very good. HJ complemented all staff saying they are very knowledgeable and really happy with practice manager.
VD asked about appointment system, KC said she is trying to upgrade the phone system and also to recruit another member of staff.
KC told the group from April our appointments will increase.1234 asked if notice can be displayed when the next PPG is so we are aware and can attend.
SB explained about the my healthcare app and the benefits it would have for the patients and more appointments will be available to book direct from the HUB.
HJ commented how he is really happy with Dr T Cheema and is a caring and good listener.